Shipping
🚚 Shipping Policy
We are committed to fast and reliable shipping. Below are details on how we process and ship your orders.
1. Shipping Location
Claire De Lune Pillows
12 Main Street, Somers, CT 06071
2. Order Processing
Orders are processed Monday–Friday, excluding holidays.
- Orders placed by 1:00 PM EST ship the same business day.
- Orders placed after 1:00 PM EST will ship the next business day.
- Tracking information is emailed as soon as the order ships.
3. Shipping Options
Rates are calculated at checkout based on your location and package weight.
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days (additional charge)
- Next-Day Shipping: Next business day (additional charge)
4. Shipping Restrictions
We currently ship within the USA only.
5. Order Tracking
Tracking details are emailed after shipment. Please allow 24 hours for tracking updates to appear.
6. Lost or Delayed Packages
- Check tracking info for real-time updates and delays.
- Claire De Lune is not responsible for lost/stolen packages after delivery confirmation.
- Incorrect addresses entered during checkout are the customer’s responsibility.
7. Delays & Exceptions
Shipping timelines may be impacted by holidays, weather, or carrier delays outside our control.
8. Contact Us
Claire De Lune Pillows
Email: support@clairedelunepillows.com
Address: 12 Main Street, Somers, CT 06071