🚚 Shipping & Returns Policy – Claire De Lune Cloud Pillows
🚚 Shipping & Returns
We’re committed to fast shipping and stress-free returns. Below you'll find all the dreamy details. ☁️
📍 Where We Ship From
Claire De Lune Pillows
12 Main Street, Somers, CT 06071 (USA only at this time)
⏰ Order Processing Times
- Orders placed by 1:00 PM EST ship same business day.
- Orders placed after 1:00 PM EST ship the next business day.
- Tracking emails are sent as soon as your order leaves our building.
🚀 Shipping Methods
- Standard: 5–7 business days
- Expedited: 2–3 business days
- Next-Day: Next business day (for urgent cloud emergencies!)
📦 Tracking & Delivery Issues
- Tracking info updates within 24 hours of shipment.
- Claire De Lune is not responsible for packages marked “Delivered.”
- Please double-check your shipping address before confirming!
💫 Return & Refund Policy
We get it — sometimes the vibes are off. If you’re not absolutely in love, here’s how to return your pillow:
- Returns must be initiated within 14 days of delivery.
- Item must be unwashed and unused in original packaging.
- Email support@clairedelunepillows.com to start a return.
- Return shipping is not covered unless the item is defective.
🔁 Exchanges & Defects
If something isn’t right (wrong item, damage, etc.), we’ll fix it fast. Contact us with your order number and a photo.
Claire De Lune Customer Support
Address: 12 Main Street, Somers, CT 06071