🌈 Refund & No-Return Policy

At Claire De Lune Pillows, we take pride in providing high-quality, luxurious pillows designed for ultimate comfort. Due to the nature of our products and for hygiene purposes, we do not accept returns or exchanges on any opened or used items.

☁️ Final Sale Policy

All purchases are final sale once the item has been opened. This policy ensures the safety and hygiene of our products for all customers.

We do not accept returns for personal preference, size, or texture concerns after the packaging has been opened.

☁️ Exceptions – Defective or Damaged Products

We stand behind the quality of our products. If you receive an item that is damaged during shipping or defective, we will gladly replace it under the following conditions:

• Contact us within 7 days of receiving your order.
• Provide proof of damage (photos of the item and packaging).
• Upon approval, we will issue a replacement or suitable resolution.

☁️ How to Report a Defective or Damaged Item

Please email us at support@clairedelunepillows.com with:

• Your order number
• Photos of the issue
• A description of the problem

We aim to respond within 48 hours with next steps.

☁️ Shipping Responsibility

• We do not cover return shipping unless the product arrives damaged or defective.
• If an incorrect address is entered and the order is returned to us, the customer is responsible for reshipment fees.

Thank you for understanding and supporting our commitment to quality and hygiene. 💤